Privacy Policy for PetMamma

PetMamma prioritizes the privacy and security of its users. This Privacy Policy outlines our practices for collecting, using, and protecting your information, developed under the BVC Standard for Professionals/Code of Veterinary Ethics, The Cruelty to Animals Act, 1920, Bangladesh ICT Act 2006 (modified), and Personal Data Protection Act 2023 to ensure ethical, safe, and secure pet care.

Who We Are

M/S PetMamma, located at 4-Monsurabad, Adabor, Dhaka, Bangladesh, is a pet care platform designed to connect pet owners with licensed veterinarians and clinics across the country. Our aim is to simplify access to pet care through digital consultation, booking, and e-commerce.

1. Information We Collect

Personal Information (PI)

We gather essential personal details to manage accounts and personalize services:

  • User Data: Name, email, phone, physical address, and payment method.
  • Pet Details: Pet’s name, species, breed, age, health conditions, and care requirements.
  • Payment Information: Credit/debit card details for secure, PCI-compliant transactions.

Sensitive Information (SI)

Sensitive data is handled with added care to ensure strict confidentiality:

  • Medical Records: Pet health history and treatment data for accurate, personalized care.
  • Biometric Data: Device fingerprints for security, used solely to enhance user authentication.
  • Financial Information: Stored securely and encrypted for transaction processing, inaccessible to unauthorized personnel.

Device and Usage Data

Collected to improve app functionality:

  • Technical Data: Device type, IP address, browser type, and operating system.
  • Location Data: If enabled, GPS and IP-based data for service relevancy, particularly in emergencies.

2. How We Use Your Information

We use your data to:

  • Provide and Improve Services: Facilitate consultations, track order status, and improve user experience.
  • Personalize Content: Tailor recommendations and information based on user preferences.
  • Communicate Service Updates: Notify users about bookings, consultations, promotions, or policy changes.

3. Information Sharing and Disclosure

We may share your data under these circumstances:

  • Service Providers: Trusted partners (e.g., payment processors, delivery services) that adhere to confidentiality and data security standards.
  • Legal Compliance: If required by law, we may disclose user data to protect our rights and meet legal obligations.
  • Business Transfers: In the case of mergers or acquisitions, user data may transfer to the new entity, with prior notification.

4. Data Security

PetMamma utilizes advanced security measures, including encryption, access controls, and regular audits, to protect your data. Although we strive to secure data comprehensively, no system is entirely invulnerable. Users are encouraged to safeguard their account credentials.

5. Your Rights

  • Access and Update: Review and update your account data through settings.
  • Data Deletion: You may request the deletion of your personal data by contacting us at support@petmamma.com. Please note, we may retain certain data for legal obligations.
  • Marketing Opt-Out: Unsubscribe from promotional messages via account settings.

6. Cookies and Tracking Technologies

Our platform uses cookies to enhance user experience:

  • Personalization: Track preferences and app usage patterns.
  • Advertising: Monitor interactions with advertisements for improved relevance. Users can control cookie preferences via browser settings, though disabling may impact app features.

7. Animal Welfare Compliance

PetMamma follows the Animal Welfare Act 2019 in Bangladesh, ensuring that pet care services maintain ethical standards, safe environments, and proper handling of pets in all interactions.

8. User Content and Feedback

We may use content shared by users (feedback, reviews) to improve services and engage with the community. User-generated content is moderated for appropriateness, and any private information is protected. Content posted should follow community guidelines, and PetMamma reserves the right to edit or remove any inappropriate submissions.

9. Service Fees and Payments

All services, including consultations and bookings, must be prepaid. Payment details and applicable fees are transparent, with secure processing methods. Refunds are subject to our Refund Policy, accessible through the app.

10. Advertising Data Collection

Data on ad interactions is used to optimize marketing efforts. We do not share personal details with advertisers without user consent. Users can manage ad preferences in account settings to reduce targeted advertising.

11. Changes to This Policy

This Privacy Policy may be updated periodically. Users will receive notifications of significant changes through the app, and continued use of services after updates implies consent to new terms.

Contact Us

For questions, concerns, or requests related to this policy, please contact

E-Mail: contact@petmamma.com

Phone: +8801620830820.